I- HOUSEKEEPING DEPARTMENT: The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. It is usually …
In addition to memorandums, face-to-face conversations, and electronic communication, successful front-office communication includes log books, information directories, mail and telephone procedures and interdepartmental exchange of information. The front desk typically …
CAREER OBJECTIVE: Seeking a position to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible. To achieve my goals & …
Service Center 1.Make wake up to guest according to request time. 2.Follow up the wake up call without quest response. Bellman 1.Go to the guest room according to the request …
Are key records kept up-to-date by all departments controlling those records? Are keys issued to employees on a basis of need rather than convenience or status? Is there a standard …
Hello All, This topic is about making a Eco Friendly! cash drop envelope for your Hotel’s and Resorts Front Desk Cashiers / Finance. Required Items:- 1) Used Envelopes Any Type 2) Used …
Front Office Shift Briefing Checklist Have you read the Log Book? Have follow up from Night Shift? Check your stationaries? Have you checked the Follow-up report? Have you checked the …
The six basic steps involved in preparing for night audit are: 1. Posting room and tax charges 2. Assembling guest charges and payments 3. Reconciling departmental financial activities 4. Reconciling …
The objective of the checkout process is to process the guest’s request for settlement of his or her account as quickly and efficiently as possible. The lodging establishment also wants …
Tips for effectively Handling Guest Relocation The When Hotel Is Overbooked: Guest with confirmed reservations and arrive on or before the stated arrival time or with guaranteed booking may be …