Are key records kept up-to-date by all departments controlling those records? Are keys issued to employees on a basis of need rather than convenience or status? Is there a standard …
Hello All, This topic is about making a Eco Friendly! cash drop envelope for your Hotel’s and Resorts Front Desk Cashiers / Finance. Required Items:- 1) Used Envelopes Any Type 2) Used …
Front Office Shift Briefing Checklist Have you read the Log Book? Have follow up from Night Shift? Check your stationaries? Have you checked the Follow-up report? Have you checked the …
The six basic steps involved in preparing for night audit are: 1. Posting room and tax charges 2. Assembling guest charges and payments 3. Reconciling departmental financial activities 4. Reconciling …
The objective of the checkout process is to process the guest’s request for settlement of his or her account as quickly and efficiently as possible. The lodging establishment also wants …
Tips for effectively Handling Guest Relocation The When Hotel Is Overbooked: Guest with confirmed reservations and arrive on or before the stated arrival time or with guaranteed booking may be …
Top Reasons For Guest Room Change / Room Move Request Not Happy with the room view. The room has an unpleasant odour or bad odour. The room did not match …
In general, your hotel’s ideal rate must be: Low enough to attract customers to buy. High enough to give your business a profit. You must have certain information before you …
Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve …
Front Office is the most important department of the hotel where the guest comes in contact with the hotel first. And a Computer system consists of 3 interrelated and interdependent …