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Front Office

14 Reasons For Guest Room Change / Room Move Request

June 24, 2022May 28, 2022 by HotelTalk
14 Reasons For Guest Room Change or Room Move Request

Top Reasons For Guest Room Change / Room Move Request Not Happy with the room view. The room has an unpleasant odour or bad odour. The room did not match …

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Categories Front Office Tags Room

How To Set Your Hotel Daily Prices or Room Rate?

June 24, 2022May 28, 2022 by HotelTalk
How To Set Your Hotel Daily Prices or Room Rate 2

In general, your hotel’s ideal rate must be: Low enough to attract customers to buy. High enough to give your business a profit. You must have certain information before you …

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Categories Front Office Tags Front Office

Guest Departure procedures / Checkout Procedure

June 24, 2022May 28, 2022 by HotelTalk
Guest Departure procedures or Checkout Procedure

Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve …

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Categories Front Office Tags Front Desk

The List of Computer Applications Used In the hotel Front Office

June 24, 2022May 28, 2022 by HotelTalk
List of Front Office Software Applications

Front Office is the most important department of the hotel where the guest comes in contact with the hotel first. And a Computer system consists of 3 interrelated and interdependent …

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Categories Front Office Tags IT, PMS

Main Duties And Responsibilities Of The Front Office Department Staffs

June 24, 2022May 27, 2022 by HotelTalk
Main Duties And Responsibilities Of The Front Office Department Staffs

Front Office Manager He is the head of the department. He ensures the smooth running of the department He sees to it that his staff reports to duty in time …

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Categories Front Office Tags Front Desk

Group Luggage Handling Procedure

June 24, 2022May 27, 2022 by HotelTalk
Group luggage handling procedure

Luggage handling procedure in case of groups’ arrival & departures In case of a large group arrival, usually there are many number of luggage pieces to be carried to the …

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Categories Front Office Tags Front Office

Front Office Sample Training Manual For FOA | GSA

June 24, 2022May 27, 2022 by HotelTalk
Front Office Sample Training Manual For FOA or GSA

Sample Training Manual For Front Office Staff Department: Front OfficeStaff: Front Office Assistant (FOA) / Guest Service Assistant (GSA)Task: Arrival (start of shift)Expectation: To be completely prepared for shift. Procedure: Clock into time clock …

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Categories Front Office Tags Guest Service

Procedure For Registration of Guest

June 24, 2022May 27, 2022 by HotelTalk
Procedure for registeration of guest

1. Establish Eye Contact with Guest(s) 2. Provide a warm, hospitable greeting with the following: “Good Morning/Afternoon/Evening…remember your smile, a friendly attitude and body language, while you offer assistance. 3. Establish Guest name …

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Categories Front Office Tags Front Desk

Procedures Involved In Guest Check Out

June 24, 2022May 27, 2022 by HotelTalk
Procedures involved in Guest check out

Greet the Guest greeting is the basic of a quality service to your guest. Through greeting, a receptionist also take the chance to ask the guest for his/her comment about …

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Categories Front Office Tags Front Office

Pricing Strategy for Hotels

June 24, 2022May 27, 2022 by HotelTalk
Pricing Strategy for Hotels

Of course this can be applied to all sorts of things – where you are trying to carefully manage the rate at which something sells to get the most for …

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Categories Front Office Tags Front Office
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  • Home
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