14 Reasons For Guest Room Change / Room Move Request
Top Reasons For Guest Room Change / Room Move Request Not Happy with the room view. The room has an unpleasant odour or bad odour. The room did not match …
Front Office
How To Set Your Hotel Daily Prices or Room Rate?
In general, your hotel’s ideal rate must be: Low enough to attract customers to buy. High enough to give your business a profit. You must have certain information before you …
Guest Departure procedures / Checkout Procedure
Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve …
The List of Computer Applications Used In the hotel Front Office
Front Office is the most important department of the hotel where the guest comes in contact with the hotel first. And a Computer system consists of 3 interrelated and interdependent …
Main Duties And Responsibilities Of The Front Office Department Staffs
Front Office Manager He is the head of the department. He ensures the smooth running of the department He sees to it that his staff reports to duty in time …
Group Luggage Handling Procedure
Luggage handling procedure in case of groups’ arrival & departures In case of a large group arrival, usually there are many number of luggage pieces to be carried to the …
Front Office Sample Training Manual For FOA | GSA
Sample Training Manual For Front Office Staff Department: Front OfficeStaff: Front Office Assistant (FOA) / Guest Service Assistant (GSA)Task: Arrival (start of shift)Expectation: To be completely prepared for shift. Procedure: Clock into time clock …
Procedure For Registration of Guest
1. Establish Eye Contact with Guest(s) 2. Provide a warm, hospitable greeting with the following: “Good Morning/Afternoon/Evening…remember your smile, a friendly attitude and body language, while you offer assistance. 3. Establish Guest name …
Procedures Involved In Guest Check Out
Greet the Guest greeting is the basic of a quality service to your guest. Through greeting, a receptionist also take the chance to ask the guest for his/her comment about …
Pricing Strategy for Hotels
Of course this can be applied to all sorts of things – where you are trying to carefully manage the rate at which something sells to get the most for …