Guest Departure procedures / Checkout Procedure

Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve several procedures designed to simplify the check-out & account settlement.

These Check-out procedures include:

  • Inquiring about additional recent charges
  • Posting outstanding charges
  • Verifying account information
  • Presenting the guest folio.
  • Verifying the method of payment
  • Processing the account payment
  • Checking for mail, messages, faxes.
  • Checking for safe deposit box or in-room safe keys
  • Securing the room key
  • Updating the status of the room
  • Inquiring about the guest’s stay & experience
  • Requesting the guest to complete a guest satisfaction survey
  • Updating the guest history file