Guest Departure procedures / Checkout Procedure
Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve …
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Opera PMS Reservation Comments Functionality
All comments may be displayed by selecting the Comments field down arrow on the Reservation screen, or by selecting the blue comment text on the Billing screen, or by selecting …
The List of Computer Applications Used In the hotel Front Office
Front Office is the most important department of the hotel where the guest comes in contact with the hotel first. And a Computer system consists of 3 interrelated and interdependent …
What are Traces and Their Use in Hotel Software?
Definition of Traces in Hotel Software or PMS: Traces in any Property management system ( PMS ) is used for Inter-departmental communications, Traces can be a request/services given by guest …
Sample Front office interview questions and answers
Why should we hire you?If you hire me, it will be a great platform to showcase my skills. Whatever goals I set, I ensure to complete them within the stipulated …
PM Account in Opera meaning
PM Account is refereed to ‘Posting Master’ or ‘Pay Master’ dummy rooms. Such Dummy or Pseudo rooms are normally used to to post Group Related charges or Group invoice. Other …
What is GRMS – GUEST ROOM MANAGEMENT SYSTEM?
GRMS – GUEST ROOM MANAGEMENT SYSTEM The main objective of using a GRMS – Guest Room Management System is to consistently satisfy guests’ needs and expectations in their rooms. The …
Opera PMS Quick Keys List
Check out the Opera hotel software / Opera PMS Quick Keys Below! FUNCTION KEYS ( F1 TO F12 KEYS APPEARING ON YOUR KEYBOARD ) F1 – Opera Help F3 – …
Main Duties And Responsibilities Of The Front Office Department Staffs
Front Office Manager He is the head of the department. He ensures the smooth running of the department He sees to it that his staff reports to duty in time …
Group Luggage Handling Procedure
Luggage handling procedure in case of groups’ arrival & departures In case of a large group arrival, usually there are many number of luggage pieces to be carried to the …