35 Front Office Interview Questions

List of Hotel Front Desk Interview Questions:

1. Tell me about your self.
2. Why do you choose receptionist as your carrier out of many other?
3. How long will you work for our hotel if hired?
4. How will you convince an unsatisfied guest of our hotel?
5. What is your typing speed when u using word processing software?
6. How would you organise your work scheduled?
7. Are you overqualified for this job?
8. What do you think are the responsibility of receptionist in a hotel .
9. In what all language u can speak?
10. Why do u want to work in our hotel?
11. As the job is repetitive how would u encourage urself to work regularly?
12. What makes you a good receptionist or front desk agent?
13. What are your strength and weakness (work)?
14. Why should we hire you?
15. Why did you take up a carrier in Hotel management? [Check the survey here for the top reasons for working in the hotel industry 28]
16. Who are our main competitors?
17. Are you comfortable working in different shifts including night shifts?
18. When you can join our hotel if hired?
19. How will you deal with a drunk guest?
20. What would you do if a guest complaint about your service?
21. Tell me about your computer skill?
22. Which all hotel software you have worked on?
23. What do you know about our hotel?
24. Did you check our hotel website or not?
25. Are u willing to travel if required?
26. Where do u see urself in next 5 years?
27. Name some foreign currency and their country? ( Russia – Rumble, India – Rupee, United Kingdom – Pound, UAE – Dirham, Kuwait – Dinar, France – Euro etc.)
28. What are the different types of rooms?
29. What is the function of the front office department?
30. How many sub-department/sections are there in the front office?
31. What is an ARR or ADR, RevPAR, Occupancy Percentage etc.?
32. What is Forex 34?
33. What is an allowance?
34. Give some Front office key terms and definition 44?
35. What are Front Office Goals and Strategies 33?