Front Office Goals and strategies

Any Idea about defining the goals and strategies of the Front Office Department ? If someone can share few examples it would be great.

I think the goals and strategies of the front office should be based on the hotel’s mission statement and overall goals. For Ex:- one front office goals might be to encourage more Walk-in Guests to stay in the hotel. This goal in turn helps to meet the hotels goal to increase occupancy percentage. A strategy in the other hand is to help accomplish this goal, For Ex:- The front desk staff to improve on their sales presentation by more thoroughly describing the available guest rooms and hotel services.

Other Examples of Front office goals are mentioned below:

  • Complete guest check-in or registration process under 10 Min
  • Complete Guest Check-out under 5 Min.
  • Collect 100 % Guest feedback form from all guests. Etc.

You can also read more about hotel Goals and mission statement on the below link.

Hotel Mission and Goals

Hope this Helps!

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Many thanks for your detailed explanation @tin1982