Manual Hotel Keys vs Key Cards – Pro’s and Con’s
You can recycle and re-use the cards helps to cut down on costs. The ability to replace cards rather than re-cut keys can help to bring down the associated costs …
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6 Main Steps Involved in preparing for Night Audit / EOD
The six basic steps involved in preparing for night audit are: 1. Posting room and tax charges 2. Assembling guest charges and payments 3. Reconciling departmental financial activities 4. Reconciling …
11 Steps For Guest Checkout Procedure – Hotels
The objective of the checkout process is to process the guest’s request for settlement of his or her account as quickly and efficiently as possible. The lodging establishment also wants …
How to Handle Guest Relocation When Hotel Is Overbooked?
Tips for effectively Handling Guest Relocation The When Hotel Is Overbooked: Guest with confirmed reservations and arrive on or before the stated arrival time or with guaranteed booking may be …
14 Reasons For Guest Room Change / Room Move Request
Top Reasons For Guest Room Change / Room Move Request Not Happy with the room view. The room has an unpleasant odour or bad odour. The room did not match …
Main Objectives of using Hotel Software (PMS) or Front Office System
The main objective of a front-office system for a hotel, motel or resort is to maximise the revenue, streamline operations and also reduce manual workload. For this reason, most hotel …
Opera Hotel Software Hidden Shortcut Keys!
Check out the Opera hotel management system hidden shortcut keys! Try these out and update your comments! CTRL + T will open the options search field in both the reservation …
35 Front Office Interview Questions
List of Hotel Front Desk Interview Questions: Tell me about your self. Why do you choose receptionist as your carrier out of many other? How long will you work for …
PMS Shut Down / Downtime Report
The below list contains the list of minimum reports which you would like to have in case the PMS is down or for emergency. ie for offline front desk operations …
How To Set Your Hotel Daily Prices or Room Rate?
In general, your hotel’s ideal rate must be: Low enough to attract customers to buy. High enough to give your business a profit. You must have certain information before you …