The six basic steps involved in preparing for night audit are: 1. Posting room and tax charges 2. Assembling guest charges and payments 3. Reconciling departmental financial activities 4. Reconciling …
The objective of the checkout process is to process the guest’s request for settlement of his or her account as quickly and efficiently as possible. The lodging establishment also wants …
Tips for effectively Handling Guest Relocation The When Hotel Is Overbooked: Guest with confirmed reservations and arrive on or before the stated arrival time or with guaranteed booking may be …
Top Reasons For Guest Room Change / Room Move Request Not Happy with the room view. The room has an unpleasant odour or bad odour. The room did not match …
The main objective of a front-office system for a hotel, motel or resort is to maximise the revenue, streamline operations and also reduce manual workload. For this reason, most hotel …
Check out the Opera hotel management system hidden shortcut keys! Try these out and update your comments! CTRL + T will open the options search field in both the reservation …
The below list contains the list of minimum reports which you would like to have in case the PMS is down or for emergency. ie for offline front desk operations …
In general, your hotel’s ideal rate must be: Low enough to attract customers to buy. High enough to give your business a profit. You must have certain information before you …
Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve …
All comments may be displayed by selecting the Comments field down arrow on the Reservation screen, or by selecting the blue comment text on the Billing screen, or by selecting …