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Sample Training Manual For Front Office Staff Department: Front OfficeStaff: Front Office Assistant (FOA) / Guest Service Assistant (GSA)Task: Arrival (start of shift)Expectation: To be completely prepared for shift. Procedure: Clock into time clock …
1. Establish Eye Contact with Guest(s) 2. Provide a warm, hospitable greeting with the following: “Good Morning/Afternoon/Evening…remember your smile, a friendly attitude and body language, while you offer assistance. 3. Establish Guest name …
Greet the Guest greeting is the basic of a quality service to your guest. Through greeting, a receptionist also take the chance to ask the guest for his/her comment about …
Front Office / Front Desk Interview Questions and Answers for freshers, hotel management students and experienced front desk candidates. Below 101 front office questions and answers covers common, important general, situational, …
Of course this can be applied to all sorts of things – where you are trying to carefully manage the rate at which something sells to get the most for …
Tour Guide Role in Hotels Imagine travelling somewhere completely unfamiliar to you—a foreign country or a different city. You would probably have many questions: Where are the best places to …
Role of An Adventure Travel Specialist Depending upon where he or she works, an average day for an adventure-travel specialist might be anything from planning tours in the comfort of …
Ignoring the demand base – Similar product type, amenities and location are often used as the prime criteria for comp set selection but the target market for a given property …
Revenue Management – Three keys to being successful in today’s ever-changing environment: In today’s highly competitive and ever-changing economic environment, we need to be especially diligent and sensitive to the …
ACE – A hole made in one stroke. ADDRESS – The stance taken by a player in preparing to hit the ball. The positioning of your body in relationship to the golf …