Hotel Train The Trainer Workshop Agenda
Introductions…. and describe your best/worst Guest experiences! Note on flip charts: What skills were used or were missing during experiences? Based on the above, agree on key “Go the Extra …
Introductions…. and describe your best/worst Guest experiences! Note on flip charts: What skills were used or were missing during experiences? Based on the above, agree on key “Go the Extra …
Common Interview questions for Hotel Staff, General Interview Questions and Answers for Hotel and Resort Staff, Must know questions and answers for hotel freshers, hotel management students and experienced Hoteliers. …
Name the previous hotels for whom you have worked? Tell us about your previous hotel job title, job description and your roles and responsibilities. Major challenge that you have faced …
What to Wear for Hotel Job Interview? Positive demeanor and uniform is part and parcel of hotel job. So in order to achieve that during hotel interview, dress up appropriately. …
1. Question Front Office Scenario Handling Describe a time when you had to calm down an angry hotel guest? How were you able to successfully accomplish this? (You can say …
The position of concierge often is so interesting and challenging that many keep their jobs their entire working career. However, there are many opportunities for those who want to advance …
The Trainer Should: Develop a schedule that considers the time allocated for a specific training lesson and the sequence in the training plan when it should be taught. Use a …
Your hotel’s annual staff survey ended last week, and you’re anxiously awaiting the findings for your hotel teams. You believe you have a good idea of what your teammates are …
Is On-Job Training Best for Hotel Staff Because It Is Easy, Fast, and Inexpensive? Some supervisors who prefer on-job training do so for the wrong reasons. They believe it to …
While the topic from the Forum has emphasized the role of human resources personnel in the management of change, it is also true that the position of human resources manager …