James has been described by the corporate office as the Miracle Worker because of the troubled properties that were turned around under James’s leadership. It is hoped the story at …
Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve …
Front Office Manager He is the head of the department. He ensures the smooth running of the department He sees to it that his staff reports to duty in time …
1. Establish Eye Contact with Guest(s) 2. Provide a warm, hospitable greeting with the following: “Good Morning/Afternoon/Evening…remember your smile, a friendly attitude and body language, while you offer assistance. 3. Establish Guest name …