Main Duties And Responsibilities Of The Front Office Department Staffs
Front Office Manager He is the head of the department. He ensures the smooth running of the department He sees to it that his staff reports to duty in time …
For Hoteliers
Group Luggage Handling Procedure
Luggage handling procedure in case of groups’ arrival & departures In case of a large group arrival, usually there are many number of luggage pieces to be carried to the …
Front Office Sample Training Manual For FOA | GSA
Sample Training Manual For Front Office Staff Department: Front OfficeStaff: Front Office Assistant (FOA) / Guest Service Assistant (GSA)Task: Arrival (start of shift)Expectation: To be completely prepared for shift. Procedure: Clock into time clock …
Procedure For Registration of Guest
1. Establish Eye Contact with Guest(s) 2. Provide a warm, hospitable greeting with the following: “Good Morning/Afternoon/Evening…remember your smile, a friendly attitude and body language, while you offer assistance. 3. Establish Guest name …
Procedures Involved In Guest Check Out
Greet the Guest greeting is the basic of a quality service to your guest. Through greeting, a receptionist also take the chance to ask the guest for his/her comment about …
Pricing Strategy for Hotels
Of course this can be applied to all sorts of things – where you are trying to carefully manage the rate at which something sells to get the most for …
What Does a Tour Guide Do?
Tour Guide Role in Hotels Imagine travelling somewhere completely unfamiliar to you—a foreign country or a different city. You would probably have many questions: Where are the best places to …
What Does an adventure-Travel Specialist Do?
Role of An Adventure Travel Specialist Depending upon where he or she works, an average day for an adventure-travel specialist might be anything from planning tours in the comfort of …
Typical Pitfalls Associated With Hotel Compset Selection
Ignoring the demand base – Similar product type, amenities and location are often used as the prime criteria for comp set selection but the target market for a given property …
3 Keys to Success For Hotel Revenue Management
Revenue Management – Three keys to being successful in today’s ever-changing environment: In today’s highly competitive and ever-changing economic environment, we need to be especially diligent and sensitive to the …