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Guest Service

Case Manager Job

August 30, 2023 by HotelTalk
Case Manager Job

In the ever-evolving landscape of care and support services, the role of a case manager is of paramount importance. Charged with the duty of comprehensive care administration, including everything from …

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Categories Back Office & Others Tags Guest Service, Management And Others

The Definition Of Serving The Meal in Hotels and Restaurants

July 16, 2022July 16, 2022 by HotelTalk
Serving the Meal

Introduction: Serving means bringing the food and beverage order to the table and attending to the guests’ need throughout the meal. Good service involves serving foods and beverages in an …

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Categories For Hotel Guests Tags Fb-Service, Guest Service

Hotel Guest Room Key Control Checklist for Front office

June 24, 2022May 29, 2022 by HotelTalk
https://hoteltalk.app/t/hotel-guest-room-key-control-checklist-for-front-office/1415

Are key records kept up-to-date by all departments controlling those records? Are keys issued to employees on a basis of need rather than convenience or status? Is there a standard …

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Categories Front Office Tags Guest Service, Rooms

How to Handle Guest Relocation When Hotel Is Overbooked?

June 24, 2022May 28, 2022 by HotelTalk
How to Handle Guest Relocation When Hotel Is Overbooked2

Tips for effectively Handling Guest Relocation The When Hotel Is Overbooked: Guest with confirmed reservations and arrive on or before the stated arrival time or with guaranteed booking may be …

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Categories Front Office Tags Guest Service, Reservation

Front Office Sample Training Manual For FOA | GSA

June 24, 2022May 27, 2022 by HotelTalk
Front Office Sample Training Manual For FOA or GSA

Sample Training Manual For Front Office Staff Department: Front OfficeStaff: Front Office Assistant (FOA) / Guest Service Assistant (GSA)Task: Arrival (start of shift)Expectation: To be completely prepared for shift. Procedure: Clock into time clock …

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Categories Front Office Tags Guest Service

Understanding and Managing Risks Associated with Social Media In Hospitality Industry

June 24, 2022May 25, 2022 by HotelTalk
Understanding and Managing Risks Associated with Social Media In Hospitality Industry

“Communication is here to stay.” Can anyone dispute such a statement? Social media is here to stay too, and every business in the hospitality industry must pay attention. Social media …

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Categories Back Office & Others Tags Guest Relation, Guest Service, Sales & Marketing, Social Media, Tips & Tricks

10 Hosting Tips for A Better Guest Experience

June 24, 2022May 25, 2022 by HotelTalk
Hosting Tips for A Better Guest Experience

Try to be available to receive the guest and give a warm welcome. Try and use white sheets if possible, especially if you line dry them as the sun will …

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Categories Back Office & Others Tags B&B, Guest Service, HomeStay

Table Service

June 24, 2022May 23, 2022 by HotelTalk
Table Service

Introduction: What table service is and how it works. Table Service, or “Table Dining” as some refer to it, has been around for a long time in the restaurant industry. …

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Categories Food And Beverage Service Tags Guest Service Leave a comment

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  • Home
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