Case Manager Job
In the ever-evolving landscape of care and support services, the role of a case manager is of paramount importance. Charged with the duty of comprehensive care administration, including everything from …
Guest Service
The Definition Of Serving The Meal in Hotels and Restaurants
Introduction: Serving means bringing the food and beverage order to the table and attending to the guests’ need throughout the meal. Good service involves serving foods and beverages in an …
Hotel Guest Room Key Control Checklist for Front office
Are key records kept up-to-date by all departments controlling those records? Are keys issued to employees on a basis of need rather than convenience or status? Is there a standard …
How to Handle Guest Relocation When Hotel Is Overbooked?
Tips for effectively Handling Guest Relocation The When Hotel Is Overbooked: Guest with confirmed reservations and arrive on or before the stated arrival time or with guaranteed booking may be …
Front Office Sample Training Manual For FOA | GSA
Sample Training Manual For Front Office Staff Department: Front OfficeStaff: Front Office Assistant (FOA) / Guest Service Assistant (GSA)Task: Arrival (start of shift)Expectation: To be completely prepared for shift. Procedure: Clock into time clock …
Understanding and Managing Risks Associated with Social Media In Hospitality Industry
“Communication is here to stay.” Can anyone dispute such a statement? Social media is here to stay too, and every business in the hospitality industry must pay attention. Social media …
10 Hosting Tips for A Better Guest Experience
Try to be available to receive the guest and give a warm welcome. Try and use white sheets if possible, especially if you line dry them as the sun will …
Table Service
Introduction: What table service is and how it works. Table Service, or “Table Dining” as some refer to it, has been around for a long time in the restaurant industry. …