CAREER OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible. To achieve my goals & objectives by implementing my ideas and knowledge through the opportunities given to me while working and also learning new things through training & experience of other colleagues. Thus giving my best to the organization in which I am working.
INDUSTRIAL EXPOSURE:
WORKED AS A FRONT OFFICE EXECUTIVE IN “ABC HOTEL”, KERALA FROM MARCH 2021 TO JUNE 2022. About the HOTEL ABC :- The hotel has been made to fulfill and exceed the needs of business travellers who are on the go. It is a chic establishment that is well-located, offers gracious service and exceptional accommodations with all the frills you would expect from a five-star establishment, and places a strong emphasis on offering welcoming hospitality at reasonable rates. The Web Star Group of Companies owns the hotel ABC. The Group has expanded into real estate, hospitality, and has had extensive experience in information technology.
WORK PROFILE:-
- Supervise and oversee all the duties performed by all employees of front office.
- Make sure that all employees complete their essential tasks before leaving.
- Discipline, counsel and coach employees if necessary, using proper techniques and documentation.
- Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests.
- Assist with any problem in scheduled shifts on the night audit shifts.
- Responsible for monitoring and supervising that all employees follow proper cash handling procedures.
- Maintain and monitor proper front office operational supplies.
- Maintain hygiene and organization of front desk, back office and front desk closet. Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.
WORKED AS A FRONT OFFICE ASSISTANT IN “ABC HOTEL ”, KERALA FROM MARCH 2021
TO JUNE 2022
WORK PROFILE:-
- Making reservations as per the booking taken by sales office.
- Ensuring sufficient quantities of stationery in Front Office for day to day operation.
- Taking C/In and C/Out.
- Coordinating with Housekeeping and other departments to meet guest request if any.
- Handling guest & taking there feed backs.
- Cashiering.
- Night auditing & preparing the reports
WORKED AS A HOTEL OPERATIONAL TRAINEE “ABC HOTEL ”, KERALA FROM MARCH 2021 TO JUNE 2022
WORK PROFILE:-
- Taking Reservation.
- Ensuring smooth C/In and C/Out of all guests.
- Taking Guest feedback.
- Cashiering.
- Learning the day to day operation.
- Coordinating with other departments.
TRAINING:
UNDERGONE 6 MONTHS INDUSTRIAL TRAINING IN ALL MAJOR DEPARTMENTS FROM “ABC HOTEL”.
COMPUTER KNOWLEDGE: Ms Excel, Ms Words, Ms PowerPoint
HOBBIES: – Traveling, Swimming, Playing Cricket.
PERSONAL SKILLS : –
- Trustable & believe in hardwork
- Accept challenges & problem solving skill.
- Believes in team work.
- Ability to deal with different types of people & different situations.
- Capable to work hard and adapt well to the changes and pressures in the work place.
- Believes in learning at all steps and aspects of life.
PERSONAL PROFILE
Name: John Joy
Mother’s Name: Mrs.Tresa Joy
Father’s Name: Joy Felix
Nationality: Indian
Date of Birth: 14/03/1994
Gender: Male
Dialect: Malayalam
Languages Known: Hindi,English and Malyalam.
Declaration:-I do here by declare that all the information are true to my best knowledge.
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Signature Date