Services have distinct characteristics that set them apart from tangible products. The fact that services are intangible accounts for the majority of these characteristics. Services, in other words, cannot be …
The list of American Society of Travel Agents (ASTA) member schools is provided below. If there is no programme in your area and you want to become a travel agent, …
The life cycle of a tourist area is similar to the life cycle of a product. Tourist destinations, like products, have a finite life and progress through four stages of …
Career Profile Duties: Overseeing passenger services for cruise passengers during a voyage, including social activities and entertainment; handles both onboard and offshore programmes. Alternate Title(s): None Salary Range: Approximately $5800 …
Term of Lease. Most food service business leases are for five years, with two additional five-year options for a total of 15 years. In addition to rent and percentage factors, …
Food operations are not conducted in a room used as living or sleeping quarters; Persons unnecessary to the food operation are not allowed in the food preparation, food storage, or …
Appraisal (employee): An objective and comprehensive rating or evaluation of employees. Customer (internal): Employees of the hospitality operation. Customer (external): Guests served by the hospitality operation. Absolute standard (performance appraisal …
The US Public Health Service’s Centers for Disease Control and Protection (CDC) introduced the vessel sanitation program (VSP) in the early 1970s because of several disease outbreaks on cruise ships. …
Despite the costs and disruption that occur when an employee leaves a job, turnover, as measured by the business’s turnover rate, is exceptionally high in some segments of the hospitality …
Many people associate discipline with a reaction to an employee’s inappropriate behaviour. While this is necessary, a broader definition of discipline includes any attempt to influence an employee’s behaviour. Managers …