How to Avoid Hospitality Industry Phishing Scams

The hospitality industry is a top target for cyber-criminals, with hotels and their guests increasingly at risk of phishing scams. These scams aim to steal login credentials and sensitive guest data, including payment information. But don’t worry—we’re here to help you stay safe.

Steps to Secure Your Hotel from Phishing Scams

1. Change Your Passwords Immediately

  • Use complex passwords with a mix of letters, numbers, and special characters.
  • Don’t reuse passwords across different sites.
  • Never write them down or share them with colleagues.
  • Change passwords regularly to keep your accounts secure.

2. Avoid Using Search Engines for Hotel Software Logins

Cyber criminals create fake ads to steal your credentials. Instead of searching online:

  • Always use official links provided by your software provider.
  • Bookmark the correct login page to stay safe.

3. Activate Multi-Factor Authentication (MFA)

MFA adds an extra layer of security, making it harder for hackers to access your system. Enable it wherever possible to strengthen your security.

4. Be Cautious with Emails

  • Don’t click on links or download attachments from unknown senders.
  • Check the sender’s email address carefully.
  • If unsure, contact the sender directly to verify authenticity.

5. Report Suspicious Activity Immediately

  • Keep an eye on outbound emails, especially reservation confirmations you didn’t send.
  • If something feels off, report it to your security team.

6. Use Firewalls and Antivirus Software

  • Install reputable firewalls and antivirus software.
  • Keep them updated to detect and block threats effectively.
  • Regularly review who has access to your systems and remove access for staff who no longer work with you.

Cybersecurity is a Team Effort

By following these simple steps, you can protect your hotel, your business, and your guests from cyber threats. Stay alert and stay secure!

By implementing these security practices, hoteliers and hotel students can safeguard their hotel software, protect guest data, and prevent cyber-attacks. Don’t let phishing scams put your business at risk—stay informed and proactive in securing your systems.

Stay alert. Stay secure.