Hospitality Assistant (General) – Syllabus and Course Details

Syllabus and Course Details for the Trade of “Hospitality Assistant (General)”

Practical Competencies

 Maintaining personal cleanliness & Hygiene Practices
 Carry out basic First Aid treatment/notifying accident.
 Practicing Fire Safety measures
 Occupational hazards and safety norms.
 Good Housekeeping practices at all times.
 Simple Disaster Management & preventive measures for staff/guests/machines in the event of Earthquakes, Tsunami, etc.
 Practice waste disposal as per environmental laws.
 Pest control measures.
 Field Survey
 Work Exposure
 Visit to Hotels
 Demonstration of Table layouts
 Exposure to Restaurants
 Acquaintance with Restaurant equipment
 Acquaintance with crockery/ Cutlery
 Demonstration of the Table layout
 Familiarization with Beverages and alcohols
 Observation duties/dress code of Kitchen staff
 Observation of duties of Front office execution.
 Room keeping
 Hygiene requirements

Knowledge (Theory )

 Introduction to Hotel Industry
 Types of Hotels
 Importance of grooming
 Hygiene in Hotels
 Inter personal Skills in Hospitality
 Customer relations
 Departments in Hotels
 Food & Beverages Department
 Coordination among all departments
 Organizational hierarchy
 Attributes of F & B Services
 Restaurant equipment
 Preparation of Services
 Handling Tasks
 Banquets
 Types of Services
 1Room Service /room staff organization
 Control system
 Production
 Front office Reservations
 Types of Room
 Check in/out
 Housekeeping Department
 Energy and Water Conservation