Front office jobs are a great way to get started in the business world, and they offer a lot of potential for growth. However, before you can start your new career, you’ll need to pass a final interview. Here are some questions that may be asked during your final interview.
1. What is the structure,role and requirement in Front Office?
Basically, the job of a FO is to make reservations, assign rooms, greet and bid farewell to guests, pick them up, help them check in and out, and do a lot more.
Responsibilities:
- Provide check-in and check-out services for guests in a professional manner
- Give visitors a good room orientation.
- Carry out expert lobby patrol tasks
- Together with your coworkers, give every visitor great service by attending to their needs in a timely, efficient, and kind manner at all times.
- Keep the information entered into the guest database accurate for the hotel chain’s usage.
Requirements:
- University grad with a degree in hotel management
- Literacy in Mandarin and other foreign languages, as well as written and spoken English, is a bonus.
- Superior capacity for organisation and communication
- A capacity for both multitasking and teamwork
- Basic knowledge of computers and typing
- Dynamic and vivacious.
2.What is the basic salary for Front Office staff?
Front office staff typically earn a base salary plus commissions. The base salary can vary depending on the position, but it is typically lower than other positions in the company. Commission rates vary depending on the company, but they can be quite lucrative for those who are successful in generating sales.
3. Tell about your previous hotel job, job description and your roles and responsibilities.
Compare the answer to the first question.
4. Major challenge that you have faced during job. Were you able to handle that and what you have done to solve that?
Balance your job and personal life in this industry, most high level managers travel from home, domestically or internationally; one of my old coworkers has worked throughout the United States as well as abroad in the past ten years. And when you and your family members take care of it, it will be done.
5. How many hours do you work in hotel?
Approximately 10 hours,less at low seasons and more at peak seasons.
6. Would you prefer to work alone or in team. State the reason.
Instinctively, I prefer to work in a team than alone, and in this regard, I want people to work in the hospitality, theme park, or outdoor industries.
7. What interests you about this hotel job?
I think that it is intriguing to upperclass life to bring me in, I experience a positive response to help strangers.
8. What other department are you looking for in this hotel?
Rooms, where my division is, actually is very easy and everyday for junior workers to change their places in different hotels, much better than to just prevent them to find one else in their old posts.
9. What you do not like in hotel jobs and what you like the most?
I think what I dislike the most about hotel front office jobs is the lack of stability. You can be doing well one month and then be laid off the next. I also don’t like the long hours. What I like the most is the people you meet and the travel opportunities.
10. What are the qualities that one must have for managerial job?
The qualities that are typically looked for in front office managerial candidates are:
- Strong leadership and communication skills
- The ability to make decisions and take action
- The ability to manage and motivate a team
- A strategic thinker with a good business sense
- Expertise in the relevant field
11. Are you able to handle stress of job during peak season?
I am able to handle the stress of my job during peak season. I know that it is important to stay organized and focused, and I work hard to maintain my productivity. I also make sure to take breaks and relax when needed.
12. Why have you chosen hotel jobs as your career?
Hotel jobs have always been my dream career. I love the idea of working in the hospitality industry and helping people have a great time when they’re on vacation. I’m also really interested in event planning, and hotels offer a lot of opportunities for those kinds of roles.
13. Where do you see yourself in next five or ten years?
I see myself continuing to work in the field of hospitality. I hope to be a leader in my field. In the next five or ten years, I see myself continuing to grow and learn new things, and hopefully making a positive impact on the people and organizations I work with.
14. Describe a time when you had to calm down an angry hotel guest? How were you able to successfully accomplish this?
I had to calm down an angry hotel guest once. I was able to successfully do so by remaining calm and understanding that the guest was just frustrated. I listened to what the guest had to say and offered a solution.
15.Why do you want to work in this hotel?
I want to work in this hotel because it is a great opportunity to learn and grow. The hotel is well-known for its excellent customer service, and I am looking forward to gaining experience in that area. Additionally, the hotel offers many opportunities for advancement, which is important to me.
16.How will you balance your family and home life with working a night shift?
I will balance my family and home life with working a night shift by making sure that I communicate with my family during the day, when they are awake. I will also try to make up for lost time with them on the weekends. Additionally, I will make sure that I get enough sleep during the night so that I am able to be productive at work.
17.What your salary?
Mention your current yearly package and any other benefits.There is no one-size-fits-all answer to this question, as your salary will depend on a variety of factors, such as your skills, experience, and the company you work for. However, if you’re asked about your salary during an interview, you can give a ballpark figure or say that you’re open to discussing salary once an offer has been made. You can also mention that you’re more interested in the opportunity itself than in the salary.
18. What are the responsibilities for a front desk agent in a hotel?
A front desk agent is responsible for greeting guests, registering them, and assigning them rooms. They are also responsible for answering any questions guests may have and helping them with any requests they may have.
19. What are the basic functionality of Front Office Management?
Front office management in a hotel is responsible for handling the day-to-day operations of the front desk, including check-in and check-out, room reservations, and customer service. They also manage the hotel’s finances, including billing and payments.
20. What are the main duties for front office manager?
The main duties for a front office manager vary depending on the organization, but typically include overseeing the reception area, greeting guests and handling inquiries, and managing administrative and clerical tasks. The front office manager may also be responsible for coordinating customer service efforts, overseeing security procedures, and maintaining records of customer interactions.
21. What are the main duties for Assistant Front Office Manager?
The main duties for an Assistant Front Office Manager are to oversee the front desk operations, coordinate guest services, and manage staff. They may also be responsible for handling customer complaints and inquiries.
Preparing for a front office interview is important. By researching the company, practicing common questions and answers, and dressing professionally, you will be sure to make a great impression. Remember to stay positive and confident throughout the interview process, and be prepared to answer any questions the interviewer may ask. Good luck!