Customer Service/Manager – Non-Restaurant Positions
- Customer service or food service managers are typically employed at grocery stores, convenience stores, gas stations, etc. in the food service area of the store.
- They are required to provide customer service in the area.
- Managers are required to manage the food service area by making sure supplies are stocked and customers are receiving quality customer service.
- There are positions available at all levels.
- No post secondary education is usually required, although some companies prefer employees with previous experience. Most companies provide training.
- Certifications are neither required nor available.
- Customer service providers or managers should have excellent communication, organizational, and customer service skills.
- A manager will have customer service representatives reporting to him or her.
- Depending on the size of the company, other management positions may be available.