While entering the hotel entrance:-

• Temperature checks at entrance should be mandatory
• Guests running a temperature of more than 98.6° F should be politely asked to return or directed to the closest hospital/medical facility
• Disinfect and clean Guest luggage after informing the Guests
• Provide a mask if Guest is not wearing one, if required

At Reception:-

• If the Guest is arriving from restricted countries or regions, ensure that you have detailed information from the Guest upfront before arrival or at time of making the reservation
• For all pre-booked Guests all check-in formalities should be completed online to reduce contact and time at the front desk
• Give safety, hygiene and other instructions to the Guests as per the new SOP
• Ensure markings on the floor at reception to maintain Social Distancing
• Ensure Associates are wearing masks & gloves
• Keep paper, envelopes and all equipment sanitized

In the elevator:-

• Ensure that safety instructions, including the number of Guests allowed at one time, is placed inside the elevator and is easily visible; apologize for the delay and inconvenience caused to the Guests due to the new safety norms
• Elevator floor must have markings with directions, so that Guests do not face each other and maintain the appropriate Social Distance
• Ensure elevator floor buttons are regularly sanitized by the Housekeeping Associates
• Keep floor 8 other area of the elevators that can be touched sanitized
• Install hand sanitizer dispensers in the elevators

In the room:-

• Signage with information on sanitation norms should be placed
• Due to Social Distancing norms, allocate alternate rooms or leave two rooms vacant in between, based on occupancy levels
• Guests instructions given at the reception should include instructions on how the rooms are sanitized at regular intervals
• May need a tent card or post to say the room 8 other touch points have been sanitized
• Ensure Housekeeping Associates on the floor are wearing safety gear
• Room linen to be changed once in two days or ONLY on request; no turn down services to facilitate minimal contact

If Meeting space required:-

• In case Guests require a meeting area, keep enough space between tables & chairs
• Limit the number of Guests in the area based on maximum allowed
• Disinfect each desk, equipment and work area after the Guest has moved out

At Restaurant:-

• Reduce number of tables to maintain Social Distancing norms – –
• Seating for the tables to be reduced to half of capacity
• Arrival instructions should explain to Guests that they should come down to the restaurants only when a table is available to avoid crowding
• You may wish to avoid buffets initially and include either Table d Hote or a la carte
• Staff must be trained for minimal contact/ communication during service
• Ensure Associates are wearing masks & gloves
• Keep swabs which Guests can use with sanitizes to clean their phone or credit cards

During Check out:-

• Create a separate check-out area if you think it’s getting over-crowded and wherever possible use e-check out by emailing the bill and accepting online payments
• Advise the Guests to inform their check-out plans in advance so that bills can be made ready
• Express check out most successful for now 04 Provide sanitizers and other swabs in case the Guest requires
• Put floor markers as in case of check-in

Arranging Transport:-

• Ensure the driver is wearing protective gear such as mask, gloves etc.
• The car should be disinfected with every arrival
• Check if the driver section can be segregated with a temporary plastic or a transparent sheet
• Driver should be instructed to limit conversations to minimal
• Guest instructions to be placed at the back seat; the information booklet must cover all the steps being taken by the hotel for safety and sanitation along with the operational norms for restaurants, room service, housekeeping & laundry procedures