List of Hotel Front Desk Interview Questions:
- Tell me about your self.
- Why do you choose receptionist as your carrier out of many other?
- How long will you work for our hotel if hired?
- How will you convince an unsatisfied guest of our hotel?
- What is your typing speed when u using word processing software?
- How would you organise your work scheduled?
- Are you overqualified for this job?
- What do you think are the responsibility of receptionist in a hotel .
- In what all language u can speak?
- Why do u want to work in our hotel?
- As the job is repetitive how would u encourage urself to work regularly?
- What makes you a good receptionist or front desk agent?
- What are your strength and weakness (work)?
- Why should we hire you?
- Why did you take up a carrier in Hotel management? [Check the survey here for the top reasons for working in the hotel industry 28]
- Who are our main competitors?
- Are you comfortable working in different shifts including night shifts?
- When you can join our hotel if hired?
- How will you deal with a drunk guest?
- What would you do if a guest complaint about your service?
- Tell me about your computer skill?
- Which all hotel software you have worked on?
- What do you know about our hotel?
- Did you check our hotel website or not?
- Are u willing to travel if required?
- Where do u see urself in next 5 years?
- Name some foreign currency and their country? ( Russia – Rumble, India – Rupee, United Kingdom – Pound, UAE – Dirham, Kuwait – Dinar, France – Euro etc.)
- What are the different types of rooms?
- What is the function of the front office department?
- How many sub-department/sections are there in the front office?
- What is an ARR or ADR, RevPAR, Occupancy Percentage etc.?
- What is Forex 34?
- What is an allowance?
- Give some Front office key terms and definition 44?
- What are Front Office Goals and Strategies 33?