- When a guest advises you, or your hotel team that they are displaying symptoms they should be isolated immediately.
- As soon as the guest advises about the COVID 19 symptoms to any staff members, he/she should inform hotel management immediately.
- The hotel management will identify an area in the hotel where your guests may stay either dedicate an entire floor or a separate wing.
- Make sure that the isolated guests are not to engage with other guests or have any visitors.
- The Hotel Management Should inform the local health authority about the incident.
- Details such as the Guest Name, Nationality, Arrived from, Check-in Date etc. and other details to be shared with the health officials.
- Based on the protocol or standards set by the hotel management, the staff should deliver food and other supplies that the isolated guest may require.
- Supplying isolated guests with a surgical mask to wear if room service and housekeeping services are provided.
- Even though it may not be mandatory to wear a mask when the guest is inside the room, but when the guest interacts with staff or medical team or go out to seek medical care wearing of a mask is mandatory.
- Isolated guests are not to use hotel public areas or any facilities, such as restaurants, cafes, pools, gymnasiums and business centres.
- Limit contact between staff and other guests with isolated guests.
- Guests in isolation should not leave their room for any reason until cleared by medical professionals.
- Only staff members required to provide services should have contact with isolated guests.
- These staff members should minimise contact as much as possible with isolated guests, staying a minimum of 2m from the guest and avoiding contact with the guest.
- When cleaning the room make sure to clean intercom phones and remotes with disinfectant.
- Clean the toilets and room floor with rich alkaline mixed liquids.
- Manage separately, if you found any suspicious guest’s laundry/room linen.
- When cleaning, staff should minimise the risk of being infected with coronavirus by wearing gloves and using alcohol-based hand sanitiser before and after wearing gloves.
Attention: Always refer to the latest Guidelines from WHO – World Health Organization or Local Health Authorities before formulating your hotel’s strategies related to COVID 19: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public