Customer Service/Manager – Job – Description

Customer Service/Manager – Non-Restaurant Positions

• Customer service or food service managers are typically employed at grocery stores, convenience stores, gas stations, etc. in the food service area of the store.
• They are required to provide customer service in the area.
• Managers are required to manage the food service area by making sure supplies are stocked and customers are receiving quality customer service.
• There are positions available at all levels.
• No post secondary education is usually required, although some companies prefer employees with previous experience. Most companies provide training.
• Certifications are neither required nor available.
• Customer service providers or managers should have excellent communication, organizational, and customer service skills.
• A manager will have customer service representatives reporting to him or her.
• Depending on the size of the company, other management positions may be available.