Facilities and Service Required for 5 Start Hotel Classification
5 Star Hotels are an important component of the tourism product. And they contribute to the overall tourism experience through the standards of facilities and services offered by them.
Below mentioned list of facilities and service provide the required standards of getting a 5 Star or 5 Star Deluxe classification for your hotel.
General Facilities For 5 Star Hotel:
- Full-time operation 7 days a week in season.
- Establishment to have all necessary trading licenses.
- Establishment to have public liability insurance.
- 24 hr. lifts for buildings higher than ground plus two floors.
- Bedrooms, Bathroom, Public areas and kitchen fully serviced daily.
- All floor surfaces clean and in good shape.
- Floors can be of any surface or materials.
- Power backup or Diesel Generator – DG sets.
Guest Room Facilities For 5 Star Hotel
- Minimum 10 lettable rooms, all rooms with outside windows / Ventilation.
- Minimum size of bedroom excluding bathroom is 200 sq. ft
- Air-conditioning should be done on 100% of Rooms
- A clean change of bed and bath linen daily & between check-in.
- Minimum bed width for a single 90 cm and double 180 cm.
- Mattress minimum 10 cm thickness.
- Minimum bedding 2 sheets, pillow & case, blanket, mattress protector/bed cover.
- Suite room – 2% of room block with a minimum of 1 suite room.
- 5 Star deluxe hotels shall provide a hairdryer facility in the room on a complimentary basis.
- In-Room Safe should be provided in a room.
- Minibar / Fridge – the items kept in minibar should conform to local laws.
- Drinking water minimum one tumbler per guest with Glass.
- All category hotels to provide two sealed bottles of branded bottled water of a minimum 500 ml. per person per day on a complimentary basis.
- Clean and good quality linen should be provided to the guest.
- Shelves /drawer space for 5 start hotel.
- Wardrobe with a minimum of 4 clothes hangers per bedding.
- Sufficient lighting, 1 per bed
- A 5amp earthed socket power near bedside and USB charger.
- A bedside table and drawer.
- TV – cable or satellite channels if available.
- A writing table or surface with sufficient lighting.
- A wastepaper basket in the room.
- Opaque curtains or screening at all windows.
- A mirror at least half-length (3”).
- A stationary folder and containing stationery.
- A ‘do not disturb’ notice.
- A clean my room notice.
- Night spread/bedcover.
- Energy-saving lighting.
- Linen Room or Wardrobe well ventilated.
- Telephone with direct dialling and intercom.
Required Bathroom Facilities For 5 Star Hotel
- All rooms should be with attached bathrooms.
- Minimum size of bathroom in square feet is 45 SQF.
- Minimum of 1 Bath Towel and 1 Hand towel to be provided per guest.
- Bath Mat to be provided.
- New guest toiletries to be provided with a minimum of 1 new soap per guest
- Bottled toiletry products to be provided.
- Clothes hooks in each bath/shower room.
- A sanitary bin with cover to be provided.
- Each western WC toilet to have a seat with lid and toilet paper.
- 5 Star hotels shall provide water sprays or bidets or washlets or other modern water-based post-toilet-paper hygiene facilities.
- Floors and walls to have non-porous surfaces.
- Hot and cold running water available 24 hours.
- Shower cabin or shower cubical or Bathtubs with shower curtains.
- Water-saving taps and showers to be installed.
- Energy-saving lighting to be installed in the bathroom.
Public Area Facilities For 5 Star Hotel
- 24X7 Reception facility.
- Valet (Parking) services to be available.
- Availability of Room, F & B and other packages/tariff.
- Heating and cooling to be provided in public areas.
- Lounge or seating area in the lobby
- Public restrooms for ladies and gents with soap and clean towels.
- Washbasin with running hot and cold water, a mirror, a sanitary bin with a lid in unisex & ladies toilet.
Room And Other Facilities For The Differently Abled Guest
- At least one room for the differently-abled guest
- Bathroom with facilities for the differently-abled guest.
- Ramps with anti-slip floors at the entrance.
- Minimum door width should be one meter to allow wheelchair access.
- Public Restrooms should have facilities for the differently-abled guest.
Food and Beverage Facilities for 5 Star Classification.
- One 24 hours Multi-Cuisine Restaurant with Coffee Shop.
- One Specialty Restaurant and 24hours.
- 24 X 7 Room Service or In-Room Dining.
- Bar facilities.
- Crockery & Glassware to be used in all the dining areas.
- Cutlery to be at least stainless steel or preferably EPNS (Electro Plated Nickel Silver).
- Good quality metal cutlery to be used and aluminium cutlery prohibited.
- Plasticware accepted only in the pool area.
Required Kitchen Facilities for 5 Star Classification.
- Refrigerator with deep freezer.
- Segregated storage of Meat, fish and vegetables.
- Colour-coded synthetic chopping boards.
- Tiled walls non slip floors.
- Head covering for all kitchen and f&b production staff.
- Daily germicidal cleaning of floors.
- Good quality cooking vessels/utensils.
- Use of aluminium vessels prohibited except for bakery
- All food-grade equipment containers to be used.
- Drinking water to be treated with UV + filtration.
- Good Ventilation system to be available.
- Garbage to be segregated – wet and dry.
- Wet garbage area to be air-conditioned.
- Receiving areas and stores to be clean and distinct from the garbage area.
- Every six-month medical checks to be done for the F&B production staff.
- First-aid training for all kitchen staff.
- Pest control to be done at regular intervals.
Required Staff Qualifications, Skills and staff welfare for 5 Star Classification.
- Staff uniforms for the front of the house.
- English speaking front office staff.
- Percentage of supervisory staff should be 80%.
- Percentage of Skilled staff should be 60%.
- Uniforms to be clean and in good condition
- Have formally qualified Heads of Departments.
- Supervisory or skilled staff may have training or skill certification.
- Degree/diploma from reputed Hospitality Schools or Universities.
- Staff Rest Rooms – Separate for male and female employees with bunk beds, well lighted and ventilated.
- Staff Locker Room – Full-length mirror, hand dryer with liquid soap dispenser.
- Toilet facilities.
Guest Facilities for 5 Star Classification.
- Provision of a wheelchair for the differently-abled guest.
- Valet (parking) services to be available.
- Dry- cleaning/laundry.
- Tea / Coffee making facility in the room.
- Iron and Iron Board facility.
- Paid transportation on call.
- Shoe cleaning, shoehorn & slippers.
- Ice (from drinking water) on demand.
- Acceptance of common credit cards and facility/infrastructure for accepting/ making payments by digital transactions.
- Assistance with luggage on request.
- A public telephone on-premises.
- Unit charges made known to the guest.
- Wake-up call service on request (Both Automated and Manual by the Operators.)
- Messages for guests to be recorded and delivered.
- Name Address and telephone numbers of doctors with the front desk (Doctor on Call services)
- Stamps and mailing facilities.
- Newspapers.
- Access to travel desk facilities.
- Left luggage facilities.
- Provision for emergency supplies like medicines, toiletries, first aid kit.
- Health – Fitness facilities.
- SPA and Massage.
- Beauty Salon and Barber’s Shop.
- Florist.
- Utility shop/kiosk.
- Money changing facilities.
- Telephone facility within arm’s reach of the toilet seat.
- Provide at least two multi-purpose sockets.
- A telephone for incoming & outgoing calls in the room.
- PC / Business centre available for guest use with internet access.
- Wireless internet access in the guest room and public areas.
- In-room Internet Connection/Data Port.
- In-room entertainment system like pay-tv, online streaming etc.
- E-mail service.
- Fax, photocopy and printing Services.
- Swimming Pool.
- Parking Facilities.
- Conference Facilities.
Safety and Security Facilities for 5 Star Classification.
- Metal detectors (door frame or handheld).
- CCTV at strategic locations.
- X-Ray Machine at the guest entrance for screening of baggage.
- Manual checks may be conducted for staff and suppliers at designated entry points.
- Underbelly, scanners to screen vehicles.
- Verification of guest with Valid ID, Passport, Visa etc. during check-in.
- Staff trained in fire fighting Drill.
- Security arrangements for all hotel entrances.
- Each bedroom door fitted with lock and key, viewport/peephole & internal securing device.
- All hotels should conduct a verification of their staff and suppliers by the Police
- / private security agencies.
- A safety chain/wishbone latch or viewport/peephole.
- Smoke Detectors.
- Fire and Emergency Procedure notices and exit plan displayed in the room behind the door.
- Fire and emergency alarms should have visual & audible signals.
- First aid kit with over the counter medicines with the front desk.
- Fire Exit signs on guest floors with emergency/backup power.
- Conduct periodic fire drills and maintain manuals for Disaster Management, First Aid and Fire Safety.
- Quarterly Fire and Safety drills as per Law.
Other facilities and requirements.
- Rainwater harvesting.
- Waste management.
- Pollution control methods for air, water and light.
- Introduction of non-CFC equipment for refrigeration and air conditioning and other Eco-Friendly measures and initiatives.
- Solar power panels.