Why is FO important in hotel operations?
The front office handles – reservations, reception, travel desk, bell desk, etc. that are very important in hotel operation.
The Front desk is responsible for answering inquiries, handling guest complaints & guest relations. Communication skills and personal appearance are a very important and influencing factors in hotel industry.
The front office is the first department that interacts with a guest. The first impression is the best impression. The image created by the front office staff showcases the quality and standard of the property to a new guest.