What are the different roles in the front office operations?
The front office is the nerve center of the hotel, front office co-ordinates with all departments. The front office is the first point of contact for a guest and the guest feels more comfortable with the front office.
The role of the front office is the collective task execution of these sub-departments - reception, reservation, GRE, concierge, travel desk, bell desk, telephone/communication in which telephones and reservations are at the back of the house.
The main responsibilities/role of the front office are check-in and checkout, bill settling, handling guest complaints.
Luggage delivery to guests, booking tickets, answer telephone calls, help to solve guest issues etc are part and parcel of this job.