Using a guest name during food and beverage service cycle

Dear all,

Kindly suggest that How often we should use guest name in one conversation. And how to avoid it overusing.

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I think 2 to 3 times using the guest name would be considered apt during the whole conversation.

But again it depends upon each guest as you know we are not interacting with any commodity its another human and there could be a lot of factors like good mood etc.

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@vicky43 I would say it depends upon the guest definitely use the guest name while the arrival stage and during the farewell stage. So 2 to 3 times as mentioned by @chicken-dinner seems adequate.

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@chicken-dinner thank you so much.

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@george_t_j thank you so much for reply.

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Depends on the country. In India, you would refer to a guest as Sir or Ma’am. In Australia, use of the first name can either be very warm and welcoming or too casual.

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Thank you so much @belanna well understand.

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