Sample COVID 19 Update Template for Hotels and Resorts

Dear [Guest Name],

Greetings from [Mention Hotel Name]!

Your safety and well-being remain our highest priority.

We fully understand that you may be experiencing stress and disruption during this global pandemic situation with travel restrictions and cancelled or postponed public events. We would like to inform you that we are constantly monitoring the situation and adapting all required measures as advised by local and global authorities.

The below precautionary and response measures are helping us to continuously provide a safe and clean environment:

  • Comprehensive COVID-19 guidance is in place at our [Hotel Name], detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent and cleaning of high-contact areas and surfaces), and identification of escalation process in case there is a suspected or confirmed case among our guests or colleagues

  • Cross-functional response teams, including round-the-clock doctor assistance and occupational health experts, to provide guidance to our hotels and help address specific requests when needed

We understand the need of flexibility required in travel plans and considering the current situation, we have amended our policy for guests with existing individual reservations and are waiving cancellation fees for hotel stays up to [Mention Date] . If you wish to modify or cancel your booking, please contact the [Hotel Name] Reservations contact centre’s Toll-free number at [Mention Number] .

Guests, who have booked through a travel agent or other third parties, are advised to contact their booking provider for information on their cancellation policies and for group bookings, contact your meeting organiser for further assistance.

Beyond the measures taken above, we would sincerely appreciate your co-operation, with regard to preventing the spread of the coronavirus. If you experience flu-like symptoms and need an appointment with a doctor while you are in the hotel, please let our associates know immediately, so that we can ensure our collective well-being.

Care for our guests is a priority at [Mention Hotel Name] , for we truly believe in “Guest is G0d”. This is embedded in our day-to-day operations and is delivered from the heart by our associates. Rest assured, while you enjoy the ultimate luxury and graciousness of the hospitality at our hotel, we will continue to provide you with a safe and secure environment.

We look forward to welcoming you back soon.

Thanks and Regards,
Hotel General Manager

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