PMS Shut Down / Downtime Report

Dear My Colleagues,

I would like ask your favor, what report are you guys usually use to back up just in case your PMS is shut down? FYI, My property is using Opera Lite. It would be very helpfull if someone could give me sample of downtime report.



@rabimata unfortunately I do not have the list specifically for Oracle Opera PMS, But I think the below list contains the list of minimum reports which you would like to have in case the PMS is down or for emergency. ie for offline front desk operations in case of an emergency :+1::+1:

  1. In house Guest by room number.
  2. In house Guest by name.
  3. Guest balance report including deposits.
  4. Remaining arrivals by room number.
  5. Remaining arrivals by Name (With VIP Code).
  6. Remaining departures (Due Out) by room number.
  7. Departures Checked Out.
  8. Traces for the Day.
  9. Traces Not Cleared
  10. Reservations in the book +180 days
  11. Housekeepers List with room status.
  12. Airport Pickup report.
  13. 12 Airport Drop Report.
  14. OOO Rooms.
  15. OOS Rooms.
  16. Rate Variance Report.
  17. Open balance report.
  18. Trial Balance / All Ledger Balances as if now.
  19. Room Status detailed.
  20. Payments made by Cash Register.
  21. Arrival List Next 7 days.
  22. Departures next 7 days.
  23. AR Ledger Details as if now.
  24. Deposit Ledger Details as if now.
  25. Guest Ledger details as if now.
1 Like

@rabimata and @Niyati-Kochi would recommend to check the below article about Hotel IT contingency Plan for all Departments.


Dear Niyati-Kochi

Thank you for your kind hand, they would be very helpful for me.