What are the tips and procedure to make sure that the hotel staff is trained in using the hotel software? Do you provide any online training or certification for each new recruit?
You could arrange for a retraining or refresher training with the hotel software supplier for new jones. Additionally, the hotel should create training document or SOP’s on how to use the basic functions on the PMS.
Most of the software vendors do have online portal or Video tutorials which can be also utilised for training the staff.