What are the effective ways to improve front office operations in your hotel.
Effective and clear communication with guests and proper knowledge about all facilities of the hotel and surroundings.
@samantha1 Know the history of the guest about any food preference, or s/he is allergic to something specific in the room that needs to be taken out, etc.
Try to recollect/ note the purpose of stay in past bookings which may include leisure or business or to celebrate a special occasion
Speak to guests and find out Information related to the purpose of current stay, etc.
The training manual is a must for continuous improvement. There should be a dedicated training team and trainer to train the staff. Front office staff should be well aware of the Software.
@samantha1 Front office staff should be available at reception at all times. This means that the front desk staff must stay insight at the reception to prevent unnecessary and impatient waiting of guests.
@samantha1 Fast and efficient service by front office staff on check-in and check-out, gives due respect to the valuable time of guests. This is the main and important task of the front desk. Fast and efficient check-in creates a great impression of the hotel. A pleasing and friendly approach by hotel staff too.
@samantha1 Front desk employees can offer them information on hotel amenities like the pool hours, cribs for newborns and toddlers, special snack bars for kids, etc. This kind of information will be greatly welcomed and appreciated by those on leisure and with family.