Hotel Divisions and departments

Hotel Divisions and departments

Hotel Divisions and departments

Departments within a hotel are classified according to a variety of methods. According to one method, each department is classified as either a revenue center or support center. This method is especially useful for accounting purposes and in relation to the property’s record keeping and information system.

Revenue Center - A revenue center sells goods or services to guests and thereby generates revenue for the hotel. Eg: - Front office, Food and beverage outlets, business center, SPA etc.

Support centers / Non- revenue center - Do not generate revenue directly but plays a supporting role to the hotel’s revenue centers. Eg:- Housekeeping, Engineering, Human resources, Accounts etc.

The terms front of the house and back of the house may be also used to classify hotel departments and the personnel within them.

Front of the house functional areas are those in which employees have a great deal of guest contact, such as front office and food and beverage facilities.

Back of the house functional areas are those in which employees have less direct contact, such as accounts, engineering, HR.

Although members of housekeeping department have some contact with hotel guests, the department is generally considered back of the house functional area.

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