The next time you stay at a hotel and need the services of a concierge, pay attention to their label. If he or she is wearing lapel pins of golden crossed keys, then you are in the hands of an experienced concierge. The crossed keys are the symbols of Les Clefs d’Or, the international association of professional hotel concierges.
This society was founded in 1929 by Parisian concierge Ferdinand Gillet to serve as a support system for concierges working in Europe. The organisation grew and became international in 1970, and today there are 40 participating international sections with a membership of more than 3,000 strong.
Watch the official Youtube Introduction Video by Les Clefs d’Or - Les Clefs d’Or is a professional association of hotel concierges, with nearly 4000 members working in over 80 countries & 530 destinations.
Les Clefs d’Or is a professional association of hotel concierges, with nearly 4000 members working in over 80 countries & 530 destinations.
Helping guests with requests, organizing travel plans, arranging restaurants reservations, giving advice
Membership requirements are high in addition to having at least five years of experience in the hotel industry and “at least three years experience as a full-time, lobby-level concierge in a hotel,” candidates must be at least 21 years of age, sponsored by a current Clefs d’Or member, and obtain a written recommendation by their hotel general manager.
The goal of Les Clefs d’Or is to maintain a standard of guest service quality. Members are given training opportunities in order to hone their concierge skills and techniques when dealing with the public. The membership roster is a valuable tool for support or help from fellow concierges when faced with a difficult request. This support system is true to the Clefs d’Or motto: “In service through friendship.”
Conclusion: When you’re in need of a hotel concierge resource, it’s often difficult to tell where to turn. Hotel Concierges Les Clefs d’Or have been in the business for nearly a century and have helped people with everything from finding a romantic dinner spot at their destination to securing a car for hire. Learn more by visiting the official website of Les Clefs d’Or https://www.lesclefsdor.net/