Syllabus and Course Details for the Trade of “Hospitality Assistant (General)"
Maintaining personal cleanliness & Hygiene Practices
Carry out basic First Aid treatment/notifying accident.
Practicing Fire Safety measures
Occupational hazards and safety norms.
Good Housekeeping practices at all times.
Simple Disaster Management & preventive measures for staff/guests/machines in the event of Earthquakes, Tsunami, etc.
Practice waste disposal as per environmental laws.
Pest control measures.
Visit to Hotels
Demonstration of Table layouts
Exposure to Restaurants
Acquaintance with Restaurant equipment
Acquaintance with crockery/ Cutlery
Demonstration of the Table layout
Familiarization with Beverages and alcohols
Observation duties/dress code of Kitchen staff
Observation of duties of Front office execution.
Knowledge (Theory )
Introduction to Hotel Industry
Types of Hotels
Importance of grooming
Hygiene in Hotels
Inter personal Skills in Hospitality
Departments in Hotels
Food & Beverages Department
Coordination among all departments
Attributes of F & B Services
Preparation of Services
Types of Services
1Room Service /room staff organization
Front office Reservations
Types of Room
Energy and Water Conservation