Handling deformed guest clothes

Hello colleagues,
What is your SOP for handling deformed guest clothes?

  • Do you check clothes when you receive them? If yes, what are the control points?
  • If guest clothes are deformed (worn out, torn, no tag/label, permanent stain, color change etc), do you inform guest and make them sign a form or something like that to keep you safe from any possible claim?
  • How do you record deforms? Do you take photos?
  • If you damage clothes because of wrong treatment when clothes have no label, do you repay/compensate for it?


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