Guest Departure procedures / Checkout Procedure

Hotel Guest check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organised. The departure states of the guest cycle involve several procedures designed to simplify the check-out & account settlement.

These Check-out procedures include:

  • Inquiring about additional recent charges

  • Posting outstanding charges

  • Verifying account information

  • Presenting the guest folio.

  • Verifying the method of payment

  • Processing the account payment

  • Checking for mail, messages, faxes.

  • Checking for safe deposit box or in-room safe keys

  • Securing the room key

  • Updating the status of the room

  • Inquiring about the guest’s stay & experience

  • Requesting the guest to complete a guest satisfaction survey

  • Updating the guest history file