What are the factors or criteria which you look for when giving a free upgrade to the guests. Like when booked rooms are sold out and you need to provide an upgrade to a higher category.
Factors for upgradations are many
- if its a regular guest
- if the booking is from a very important travel agent
- whether the guest is VIP for the hotel or does he hold any designation which should be honored
- if the room is on the first floor with a staircase and no elevator - age should be considered
- if the guest is a potential prospect for future business
you must consider all the above criteria on that particular day and also consider the upgraded guest’s length of stay and also the next day’s room availability for reserved guests and then consider whom to be upgraded.