Below notification from another Indian OTA - Make My Trip
Dear fellow travellers,
We want to reach out to you personally in these uncertain times, as the situation around coronavirus outbreak continues to evolve. At this point, our priority is to make it as easy and safe as possible for you to manage changes to your travel plans.
We would like to assure you that we are taking all possible measures to help serve our customers during these unprecedented circumstances. Our support teams are working 24x7 and are constantly monitoring updates from the government and public health authorities to be able to serve you in the best way possible. We are closely working with all our airline and hotel partners on lenient customer policies for date change, cancellations and waivers in the face of evolving travel trends and are seamlessly passing the waiver benefits to our customers, as applicable.
Due to unusually high volume of inquiries, some of you may have experienced delay in reaching out to us for assistance. To serve our customers better, we have boosted staff capacity across our support channels to deal with the surge in customer query volumes.
Besides the 24x7 call centres, here are some additional ways in which you can reach us:
• You can send us a support request through this form and our customer support team would take action as per immediacy of travel and cancellation policies.
• We urge you to use the self-serve option available online on our app and website to make cancellation/refund/date change request. This can be done by going to Trips section on the home screen where you can choose upcoming travel and make service requests.
• We have also set up a detailed self-help page that will serve as a ready reckoner for you to look at all the updates on airline policies on refunds, cancellations and amendments for domestic as well as international flights here. You will also find other related information on this page.
We would like to once again assure you that our teams are working tirelessly and are fully committed to help you during this period of uncertainty. We want to thank you in advance for putting your trust in MakeMyTrip, whether you are traveling now or as you plan for future travels with us.
Make my Trip