When should we consider the Children age for rate calculation? At the time of reservation of on the date of arrival?
Its seems to be a very silly question But it has caused a real problem for a guest who made booking On 01-Jan-2019 for a Double Room +1 chld " child while making reservation was 10 years " and was consider as a child.
The issue happened when the guest arrived on 20/June/2019, When they arrived the child already was 11 years and should have been considered as a Adult “as per the contract with the agent the child is only till 10 yrs”. At the hotel we took the age when the reservation made and the Guest arrived and paid for DBL + Child only. But after checkout the Agent want to charge the guest for the 3 full adult including the child!!!
The problem happened with the Guest and agent because they want to collect the difference to give to the hotel and take commission the same.
Now the question is “When should we consider the Children age for rate calculation? At the time of reservation of on the date of arrival?” What is the standard practice followed by reservations or hotels…